Another month and it seems that the Court system is beginning to creak.

Postings on the association linked in page show the frustration felt by users over the performance of the CCMCC at Salford.

We have been able to assist users but the feeling appears to be that the volume of business the CCMCC is receiving is overwhelming them and perhaps a more structured approach would have been better. The most recent issue appears to resolve around the customer services inbox being full and unable to take messages; if you are unable to make contact then this does not augur well.

We have also been approached over responses by the call centre at Loughborough and have provided them with details of issues there, again, the management are keen to resolve any problems but it only raises concern over the performance and the need for speedy action.

However as we have said before once the staff have settled in then we would hope the situation will quieten down but on current performance it does not look good and issuers need to begin to see improvements.

We held a very informative meeting with the Association of District Judges and full details are on the members’ site, we value the meetings we have with the association and I am grateful to their taking the time to talk to us.

Work is still going on in respect of case numbering changes and we had hoped to have arranged the members meetings to discuss the issues. However we have only just received a draft specification and once a further version has been received we will make the necessary arrangements.

Again the court user is being left behind in the process; we were advised over 15 months ago that changes would have to be made and yet 15 months later we are still awaiting full details and, in the meantime, time marches on.

Clearly all these issues will be aired at the Association’s conference on 16th October in Leicester when we will have officials from both the Ministry of Justice and Her Majesty’s Courts & Tribunals Service present and their presentations will be eagerly awaited.

The question time session I am certain will be particularly interesting (if not stimulating).

Please make sure the date is in your diary and for practitioners do not forget that CPD points are available; further information can be obtained from claireh@ccua.org.uk

Have a great August

Warm regards

Brian Havercroft – Chairman

For details of the benefits of becoming a CCUA member, please visit our website http://www.ccua.org.uk or our LinkedIn company page http://www.linkedin.com/company/civil-court-users-association.

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