May 16, 2013 1 Comment
I thought that this month would be good time for a review of the Salford Business Centre as myself and my colleagues are continuing to experience problems with the service provided.
Unfortunately this would indicate no improvement has been made in respect of the service they provide despite the hard work of Brian Havercroft and the CCUA team which is somewhat disheartening.
A few incidents
Maybe I’m being too harsh on Salford and maybe improvements have been made but from where I’m sitting, I have yet to find them.
l’ll start with a few incidents that have occurred in our office over the last couple of months:
- Two requests for judgment sent in respect of two defendants. Only one Judgment Order received, so we chased to see if the second judgment request had been dealt with. In response we received a further copy of the Judgment Order we already had and a letter with no reference to our query.
- Request for judgment in respect of the first Defendant sent on 20 March 2013 and chased up on two occasions in April. Received a response from Wakefield County Court on 7 May 2013 to advise judgment has not been entered in respect of the first Defendant. It appears Salford sent our letters chasing for the Judgment Order to Wakefield as the case had been transferred out for enforcement in respect of the second Defendant. Letter of complaint sent to Salford 10 May 2013.
- Judgment in default entered and application for Charging Order made. Subsequently received a Varied Order as it appears an admission form was received by them and not dealt with appropriately.
I’m sure the above examples are not isolated incidents but look forward to being corrected if they are.
The next step
However, moving on, the next step is to look at how the service can be improved and how we can assist with this process. Is further training required? Do they need more staff? Is the process of work allocation flawed?
One idea we came up with in our office was that it would be really useful if any correspondence could be logged on their system as soon as they receive it to ensure actions are carried out in chronological order.
At least then if we need to call them, they could inform us if they have received the relevant document and we can continue with action accordingly.
And on a positive note…
To finish on a positive note and to show light at the end of the tunnel, I have one example of very good service. A Judgment Order was received whereby the defendant’s name was spelled incorrectly.
A telephone call was made to the Business Centre to inform them of this and two days later we received a informing us the incorrect spelling had been amended.
Maybe in a few months time, we can write a list of positive comments!